Privacy Policy

Khoshnaw Company | کۆمپانیای خۆشناو
Updated on: 03 June 2025

Company Introduction

This Privacy Policy applies to the services of Khoshnaw Company or khoshnawcompany.com, which include:

Company Website: (No personal data collected)

General company information, history, projects

Online Store: (Personal data collected)

Store website (khoshnawcompany.com/store)
Purchase process and customer support

Khoshnaw Company has been serving since 1983 as one of the leading companies in Kurdistan and Iraq in the fields of technology, construction, and food industry. We are the official representatives of international brands such as LG Electronics, Carrier Air Conditioning, and Whirlpool in Iraq.

Contact Information:
Address: Erbil - Koya Street, Kurdistan, Iraq
Phone: +964 780 443 3333
Email: [email protected]
Website: khoshnawcompany.com

Data Collection Methods

Company Website (Browsing Only)

When viewing company information:

No personal data is requested or collected
Only standard technical information such as IP address and browser type
Basic cookies for website functionality

Online Store (Website)

Purchase Information (Without Account):

Identity Information:

Full name for invoice preparation and communication
Mobile number for SMS verification code and delivery contact

Delivery Information:

City or district name
Street or area name
House number or identification marker
Email (optional for receiving notifications)

Account Creation Data

In addition to the above information, these are also added:

Profile picture (based on connected accounts like Google, Facebook, etc., and verified website users)
Purchase history and previous orders
Saved items list
Shopping cart between sessions
User preferences

Technical Information

Website:

IP address for security purposes and geographical analysis
Browser type and version
Operating system

Cookies and Tracking:

Essential cookies: for shopping cart and account functionality

Data Usage Methods

Company Website

Simple Purposes:

General analytics: Understanding how many people visit the website
Website improvement: Knowing which sections attract more attention
Security: Protection against attacks and unwanted activities
No personal contact is made or notifications sent

Online Store (Website)

Main Purposes:

Order Processing: We use your information to process your orders, prepare invoices, coordinate with delivery companies, and ensure products reach the customer.
Customer Communication: Using mobile numbers and email for notifications about order status, delivery updates, and resolving any issues that may arise.
Personal Data Verification: Sending SMS verification codes to ensure the mobile number is correct and the customer is the same person.

Improvement Purposes

Product Recommendations: Analyzing purchase history and website activity to suggest suitable products that may interest you.
Website Enhancement: Using analytics data to understand how users interact with the website and improve user experience.
Business Communications: Sending information about new products, offers, and special promotions to users who have shown consent.

Legal Purposes

Legal Compliance: Implementing legal requirements and government guidelines in electronic commerce.
Fraud Prevention: Using technical information to protect against fraud, spam, and unknown activities.

Data Sharing

Necessary Third Parties

Delivery Companies: We share complete name, address, and contact number with delivery companies to deliver products to customers. These companies are bound by special agreements to protect information.
Technical Support Providers: For website protection and maintenance, we share some technical information with support companies or Khoshnaw Company support staff.

Legal Sharing

We only share information in these cases:

Official requests from government authorities
To protect the rights of the company and users
When laws are violated

What We Don't Share

Company Section:

No personal data exists to share

Online Store Section: We never share your personal data:

Don't sell to other companies
Don't use for other companies' advertising purposes
Don't publish without your permission

Cookies and Tracking Technology

What are Cookies?

On Website: Cookies are small text files stored in your browser when you visit our website.

Types of Cookies by Platform

Company Website:

Basic cookies only: for normal website functionality
General analytics cookies: for knowing visitor numbers (without personal identification)

Online Store (Website):

Essential cookies: for shopping cart and account functionality

Cookie Control

On Website: You can control cookies through your browser settings.

User Rights

Data Access

You have the right to receive copies of all your personal data stored with us. This request can be made via email or phone.

Correction and Updates

If your information is incorrect or outdated, you have the right to request corrections. This is particularly important for contact and delivery information.

Data Deletion

In some cases, you have the right to request deletion of your data. However, if we have a legal obligation to preserve the data, we may not be able to delete it.

Notification Control

You can:

Unsubscribe from business emails
Choose notification types
Decline participation in surveys and reviews

Data Security

Protection/Security Measures

Encryption: All sensitive information is protected with advanced encryption technology during transmission and storage.
Limited Access: Only authorized employees can access personal data, and only when necessary for performing their duties.
Continuous Monitoring: Our systems are continuously monitored for any suspicious activity or intrusion attempts.

Protection Against Security Breaches

We have a prepared plan for dealing with any potential data breach. In such cases, we immediately implement protection measures and notify relevant authorities.

Policy Updates

We may update this privacy policy to align with legal, technological, or service changes. Any updates will be published on the website and the update date will be shown.

Contact

For any questions, concerns, or requests regarding this privacy policy or how we handle your data:

Khoshnaw Company
Address: Erbil - Koya Street, Kurdistan, Iraq
Phone: +964 780 443 3333
Email: [email protected]
Working Hours: 9:00 - 17:30 (Saturday to Thursday - except holidays)

Important Statement:

Company Website: By visiting company information sections, only standard technical data is collected and no personal data is requested.

Online Store: By using the store (website), you consent to the collection and use of your personal data as described herein.