Terms of Service

Khoshnaw Company | کۆمپانیای خۆشناو

Updated on: 13 Oct 2025

Introduction

Welcome to Khoshnaw Company. These Terms of Service ("Terms") govern your access to and use of our services, including our website and online store at khoshnawcompany.com. By accessing or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing or using our website and online store, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms. We will update the "Updated on" date at the top of this document when changes are made.

Services Overview

Company Website

Our company website provides:

General information about Khoshnaw Company
Company history and achievements
Portfolio of completed projects
Contact information
No account creation or personal data collection

Online Store

Our online store offers:

Product catalog and information
Online ordering and purchase services
Customer account management
Order tracking and history
Customer support services

Eligibility and Account Registration

Age Requirements

Our services are rated for ages 3+ (three years and above). However, users under the age of 18 must have parental or guardian supervision when making purchases.

Account Creation

To make purchases through our online store, you may create an account. When creating an account:

You must provide accurate, current, and complete information
You must update your information promptly if it changes
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account

Account Security

You are solely responsible for:

Protecting your password and account information
Any orders placed or actions taken through your account
Ensuring no unauthorized persons access your account

We review all orders carefully before processing. However, you must take reasonable precautions to secure your account.

Orders and Purchases

Order Process

When placing an order through our online store:

Select products and add them to your shopping cart
Proceed to checkout and provide required delivery information
Review your order details and confirm the purchase
Receive SMS verification code to confirm your mobile number
Our team will contact you to verify the order details
Once verified, your order will be processed and prepared for delivery

Order Verification

For quality assurance and fraud prevention:

All orders are reviewed by our team before processing
We contact customers to confirm order details and delivery information
This verification ensures authenticity and prevents unauthorized orders
Orders may be delayed or cancelled if verification cannot be completed

Order Acceptance

An order is considered accepted only after:

Successful verification by our team
Confirmation from the customer
Order preparation begins

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

Product unavailability
Pricing errors
Suspected fraudulent activity
Failure to verify order details
Technical issues

Order Cancellation by Customer

You may cancel your order under the following conditions:

Within 1 hour of placing the order
Cancellation can be made through your account or by contacting customer support
After 1 hour, the order enters preparation status and may not be cancellable
No cancellation fees apply if cancelled within the allowed timeframe

Pricing and Payment

Product Pricing

All prices displayed on our website are in Iraqi Dinar (IQD) and include:

Product base price
Any applicable taxes
Price may vary based on promotions or discounts

Price Changes

Prices are subject to change based on:

Market conditions
Currency fluctuations
Promotional periods
Supplier pricing updates

Important: If you have already placed an order, you will be charged the price that was displayed at the time you placed your order. Price changes after order placement do not affect your confirmed order.

Payment Methods

Currently, we only accept:

Cash on Delivery (COD): Payment is made in cash when the product is delivered to your address
The delivery personnel will provide you with an official receipt upon payment
You should inspect the product before making payment

Product Inspection Before Payment

When your order arrives:

You have the right to inspect the product before payment
Verify that the correct product has been delivered
Check for any visible damage or defects
Ensure all items in your order are present
In some cases, we offer free installation and setup services at your home

Delivery and Shipping

Service Area

We currently deliver only to addresses within:

Iraq
Kurdistan Region

Orders from outside these areas cannot be processed at this time.

Delivery Process

After order verification and preparation:

We coordinate with our delivery partners
You will receive notifications about your order status
Delivery personnel will contact you before arrival
You must be present to receive and inspect the product

Delivery Responsibility

Khoshnaw Company is responsible for:

Safe packaging and preparation of products
Coordinating with reliable delivery partners
Ensuring products reach you in good condition

Important: Khoshnaw Company is responsible for the product until it reaches the customer. If any damage occurs during delivery before the product reaches you, we will resolve the issue at no additional cost to you.

Failed Delivery

If delivery cannot be completed due to:

Incorrect or incomplete address
Customer unavailability
Refusal to accept delivery

Additional delivery attempts may incur extra charges, or the order may be cancelled.

Returns and Refunds

Return Policy

You may return products within 7 days of delivery in the following cases:

Defective Products: Product has manufacturing defects or technical issues
Wrong Product: You received a different product than what you ordered
Description Mismatch: Product does not match the description on our website
Damaged Products: Product was damaged during delivery

Return Conditions

To be eligible for a return:

Product must be in original condition with all packaging, accessories, and documentation
Product must not have been used (except for initial inspection)
You must contact our support team within 7 days of delivery
Provide evidence of the issue (photos, videos)

Return Process

Contact our customer support via phone or email
Explain the issue and provide supporting evidence
Our team will evaluate the case
If approved, we will arrange product pickup or exchange
Refund or replacement will be processed accordingly

Refund Policy

If your return is approved:

Refunds are processed within 1-2 business days after product return
Since we only accept Cash on Delivery, refunds are provided as cash
Refund method can be chosen by the customer based on preference
In most cases, cash refunds are provided quickly for customer convenience

Non-Returnable Items

The following cannot be returned:

Products damaged due to misuse or negligence after delivery
Products with removed or damaged serial numbers
Products without original packaging or accessories
Returns requested after 7 days from delivery (except for defects covered by warranty)

Warranties and Guarantees

Manufacturer Warranties

Khoshnaw Company is the official representative of international brands including LG Electronics, Carrier Air Conditioning, and Whirlpool in Iraq. Therefore:

All products come with manufacturer warranties
Warranty periods vary by product and manufacturer (ranging from 1 year to 12 years depending on the product type)
Warranty terms are determined by the original manufacturer
We handle warranty claims according to manufacturer guidelines

Warranty Service

For warranty-related issues:

Contact our customer support team
Provide proof of purchase and warranty documentation
We will coordinate with the manufacturer for repair or replacement
Warranty service is provided according to manufacturer terms and conditions

Warranty Limitations

Warranties do not cover:

Damage caused by misuse, abuse, or negligence
Unauthorized repairs or modifications
Normal wear and tear
Damage from accidents, natural disasters, or power surges
Products used for commercial purposes (unless specified)

User Conduct and Prohibited Activities

Acceptable Use

When using our services, you agree to:

Provide accurate and truthful information
Use services for lawful purposes only
Respect intellectual property rights
Not interfere with the proper functioning of our website or services

Prohibited Activities

You may not:

Use automated systems (bots, scripts, scrapers) to access our services
Attempt to gain unauthorized access to our systems or other users' accounts
Transmit malicious code, viruses, or harmful software
Submit false or fraudulent orders
Abuse our return or refund policies
Harass, threaten, or impersonate others
Violate any applicable laws or regulations

Security Measures

We implement security measures including:

Rate Limiting: We limit the number of requests from a single source to prevent abuse
Order Verification: All orders are manually reviewed before processing
Fraud Detection: We monitor for suspicious activity and fraudulent patterns
Backup Systems: We maintain backup and load balancing systems for service reliability

Account Suspension or Termination

We reserve the right to suspend or terminate your account if you:

Violate these Terms of Service
Engage in fraudulent or illegal activities
Abuse our services or systems
Fail to comply with our policies

Intellectual Property

Company Content

All content on our website, including but not limited to:

Text, images, logos, and graphics
Product descriptions and specifications
Website design and layout
Software and code

Is owned by or licensed to Khoshnaw Company and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

User-Generated Content

If you submit reviews, comments, or other content:

You grant us a non-exclusive license to use, display, and distribute such content
You represent that you have the right to submit such content
You will not submit content that is illegal, offensive, or infringes on others' rights

Third-Party Links and Services

External Links

Our website may contain links to third-party websites, including:

Manufacturer websites (e.g., LG official website)
Social media platforms
Partner websites
Service providers

No Responsibility for Third-Party Sites

Important: Khoshnaw Company is not responsible for:

Content, products, or services on third-party websites
Privacy practices of external sites
Any damages or losses resulting from your use of third-party websites
Accuracy of information on external sites

When you click on external links, you leave our website and are subject to the terms and privacy policies of those third-party sites. We encourage you to review their policies before providing any personal information.

Limitation of Liability

Service Availability

While we strive to provide reliable services:

We implement backup and load balancing systems for maximum uptime
Technical issues may occasionally occur
We conduct thorough reviews to resolve any issues
Service interruptions are rare but possible

Liability Limitations

To the maximum extent permitted by law:

Our liability for any damages is limited to the amount you paid for the specific product or service
We are not liable for indirect, incidental, or consequential damages
We are not responsible for delays or failures due to circumstances beyond our reasonable control

Product Information

We make every effort to ensure that:

Product descriptions and specifications are accurate
Images represent the actual products
Pricing information is up-to-date

However, errors may occasionally occur. If we discover an error in a product you've ordered, we will contact you immediately.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you also agree to our Privacy Policy.

Key points:

We collect only necessary information for order processing
Your data is protected with advanced security measures
We do not sell your personal information to third parties
You have rights to access, correct, and delete your data

For complete details, please review our full Privacy Policy.

Contact Information and Customer Support

How to Reach Us

For questions, concerns, or support:

Phone: +964 780 443 3333
Email: [email protected]
Address: Erbil - Koya Street, Kurdistan, Iraq
Working Hours: 9:00 AM - 5:30 PM (Saturday to Thursday, except holidays)

Customer Support

Our customer support team is available to assist with:

Order inquiries and tracking
Product information and recommendations
Returns and warranty claims
Technical support
Account management
General questions and concerns

Miscellaneous

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Khoshnaw Company regarding your use of our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Language

These Terms of Service are provided in English, Kurdish, and Arabic. In case of any discrepancies between translations, the English version shall prevail.

Effective Date

These Terms of Service are effective as of the date indicated at the top of this document (13 Oct 2025) and apply to all users of our services from that date forward.

By using Khoshnaw Company's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.